At Fox Service Company, our mission is to provide you with an unparalleled service experience.  We encourage our employees to work according to our guiding values of integrity, ethics, excellence and pride to consistently go above and beyond your service expectations. We would love to receive your feedback about your service experience with Fox.  Please let us know how we're doing by submitting your comments below.

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Here's what some of our customers have been saying:

I recently had a service technician from Fox service my HVAC system and I want to comment about the positive customer service experience I had.  The technician's name was Aubrey and I could not be more pleased with his work. Aubrey was very respectful of my home and he completed the work with the least amount of disruption.  He took the time to explain the work he performed and explained the results.  I have used Fox to replace 2 of the 3 HVAC systems in my home.  My decision to use Fox for new equipment was based on price and equipment, but also the excellent service I have received in the past.  I have the 2 replacement units on Fox' Priority One service plan and the company does an excellent job of reminding me when preventative maintenance is needed.
~Tim J., December 2011

I'm writing to express my gratitude for the prompt, professional way that Fox handled a recent problem.  Our Moen faucet in the kitchen was replaced and I was not happy with the one installed, as it was a different model.  When Moen sent us the replacement (as they offer a lifetime guarantee) it was my old, familiar model.  Even though I tried to get used to the one Fox had installed, I could not, as it seemed too low to me.  I contacted Cheryl Barrett, the Service Manager by e-mail on a Saturday and Monday she replied by both e-mail and a phone call to say that it would be no problem to swap the faucets.  This was done the very next day!  I cannot begin to tell you how happy I am and so impressed with everyone at Fox who all "made my day"!  They include the technicians (Roger Delong and Paul Olsen) as well as the Plumbing Manager (Kendell Craig) who authorized a check for the balance due to me and did not charge for the second service call.  We also received a 10% Senior Citizen discount, which was offered.  I didn't even have to ask!  As retirees, this is a welcome surprise!  We have used Fox in the past, and will continue to do so.  I wanted to share this good report with you!
~Donna D., November 2011

Don Wilkinson did a beautiful job, you can't tell that anything was ever wrong.  He is fantastic, a first class human being. 
~Dale C., October 2011

Let's face it everything is expensive these days and no one wants to have a service call, but in my book reliability gives peace of mind.  If you are looking for reliability and a service contract, which means you come first when you have problems, this is where you go. 
~Steve G., August 2011

Thank you for hiring such incredible technicians!  We had Ryan come out and work on our air conditioning today.  Originally he though the repairs would cost $600 because of needed parts.  Once he got here he found that our old bracket would not need to be replaced, this saved us $200 on repairs!  I really appreciate his work ethic and integrity. 
~Ken T., August 2011

Gabriel came out expecting a BIG problem, which turned out to be a hose left off.  He made me feel like a concerned homeowner and not a "fool."  He was polite, courteous and made the experience less than "terrible."
~Laura R., July 2011

Kudos to Jorge!  He was very professional, took his time explaining what the problem was and how to fix it, not only to myself but also my husband over the phone.  Jorge was extremely thorough in his work from start to finish.  He was terrific!
~Laurie N., July 2011

I was in an airport 2000 miles away when my mother, who was staying with our 9 month old in our house, called and said the A/C was out.  Feeling completely helpless, I called an ordered a repair.  Upon landing 3 hours later, I was shocked to hear the A/C was already fixed.  Many thanks to LaCounte Murray for a job well done.  He only fixed what was broken and the price was completely reasonable, especially considering the repair was performed on a Sunday afternoon.  We'll use Fox again and recommend your services to everyone.  Thank you!!
~Will P., June 2011

I wanted to give my feedback on the technician. LaCounte Marry went out of his way to complete the repairs that day. My AC/Heater unit needed a part and LaCounte searched high and low for the part and I appreciate his great effort.
~Stephen E. December 2010

We want to say a big thank you to your company for having such a fine worker in James Bagby. In our opinion, he is a cut above and we will request that he be the service tech that comes to our home for future needs.  He was polite, professional, knowledgeable, and answered every question we had without hesitation.  He would probably say he is just doing his job, but we saw a fine, conscientious employee that any business would be proud to have on their staff.  Thanks again.  Please let him know that we wrote this on his behalf. 
~Sue and Tony W., December 2010

Gil was the best technician that I've ever encountered! He was prompt, he was helpful, he was informative, and he fixed our problem! ~Matthew B., November 2010 

I am very satisfied with your service! I especially like the service tech not trying to pressure me into buying anything else. He just gave me some very good information from which I made my own decision.  Thank you very much!!!
~Ron H., September 2010

The service guy was at my door within 20 minutes of calling the company. I couldn't believe it! Since it was close to 110 degrees and my AC was on the fritz, I was so appreciative.  >>>> The technician was so nice and answered all of my questions.  I have used Fox before, and have been happy with their service every time. I also like  the way they have a price schedule for billing. Other places seem to pull a price out of the air, leaving you wonder if the price is fair.  TRUSTWORTHY is a good word to describe Fox.  THANK YOU!!!!
~Debra A., September 2010